Desk Manager and Taking Partnership Gains Spotlight at ITForum and Inforchannel

The initiative combines robust technology with specialized execution — and was built to solve a real problem in organizations: the lack of visibility and control over processes, assets, and internal demands.

The problem the partnership solves

Untracked tickets. Unmanaged assets. Unregistered processes. Decisions made without reliable data.

This is the daily reality of many organizations — especially small and medium-sized businesses that grow without a consolidated service management structure. The result always looks the same: rework, unplanned costs, and an IT team overwhelmed with what shouldn't be their priority.

The partnership's proposal is direct: centralize service and operations management, structure data, ensure complete historical records, and deliver analytical capability to decision-makers. How the division works

Desk Manager focuses on platform licensing, implementation, and support. Taking handles service execution, project delivery, and expansion of the solution within client organizations.

The platform offers a complete Enterprise Service Management — ESM — solution capable of managing IT processes and other business areas such as HR, procurement, and operations. Features include request, incident, problem, change, SLA, asset, project, and knowledge base management.

A standout differentiator is Maestro — a native process orchestration and automation module that allows workflows to be integrated and operational efficiency to be increased without leaving the platform. The solution also follows ITIL best practices, with 12 processes certified by PeopleCert.

Partnership that grows together

For Marco Romero, CEO of Grupo Taking, the choice was clear:

"We already knew Desk Manager and followed the market's positive recommendations. It is a robust tool that stands out against other options and allows for practical application across different areas of a company. With this partnership, the strategy is to expand the reach of our end-to-end ecosystem and serve clients across all their technology needs."

From Desk Manager's side, the vision is complementary:

"This partnership with Taking grew from a shared set of values. We have always been impressed by the technical capability of their team in building complex, high-value projects. We are very excited about what this partnership will transform in the market." — Matheus Emboava, Partner and Director of Partnerships at Desk Manager.

Real result for our client

The expected results are concrete:

→ Reduction in operational costs

→ Automation of repetitive processes

→ Greater predictability in service management

→ Real-time visibility into the IT environment

→ Mapping of recurring failures and anticipation of issues based on data

The technology tracks, records, and analyzes. Operations gain control. Teams focus on what matters.

"Technology only makes sense when it genuinely improves operations. What we are building here is a way to give companies more control, efficiency, and intelligence in their day-to-day." — Marco Romero

Part of a larger movement

The Desk Manager partnership is part of Taking's strategic positioning movement, expanding its presence in services and consolidating its role in solutions that connect technology, operations, and results.

With more than 120 active clients across financial services, insurance, retail, and industry, Grupo Taking advances as a strategic partner for companies seeking to evolve their business models with more agility, efficiency, and real impact.

Read the full article: ITForum, Inforchannel